BTC Transportation

Accessible Vehicle Rental Policies

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Bridge to Care Inc. serves several communities across Alberta, Canada. The following are policies that we have regarding accessible vehicle rental customers.

 

Cancellation Policy: 

 

You may cancel your reservation at any time. During our peak season*, reservations cancelled 7 calendar days or less prior to the first day of the reservation will be subject to a cancellation fee equal to our single day rental fee.  Reservations cancelled 48 hours or less prior to the first day of the reservation will be subject to a cancellation fee equal to 2 single day rental fees.

During our off season**, you can cancel your reservation up to 24 hours prior to the first day of the reservation and there will be no charge.  Reservations cancelled with less than 24 hour notice will be subject to a cancellation fee equal to our single day rental fee.

Cancellation fees will be charged against the valid credit card used to secure your reservation.

*Peak season is May 1 to Oct 15, plus Dec 20 to Jan 2 and Good Friday to Easter Monday.

**Off season is Oct 16 to April 30, excluding Dec 20 to Jan 2 and Good Friday to Easter Monday.

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Vehicle Delivery and Pick Up:

 

 Bridge to Care Inc. is pleased to offer this service of delivery and pick up of our vehicles. This service is designed to assist with the rental process. Currently, our delivery and pick up of our vehicles is limited to an area of several kilometers of our locations. This service is not available at all of our locations. Exceptions to the delivery and pick up areas are at the discretion of Bridge to Care Inc.

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Rates and Price Quotations: 

 

Rates and Prices vary greatly as in all businesses. Bridge to Care Inc.’s rates and prices are verified at the time of the rental and the prices that are recorded on the documentation at the time of the rental are final regardless of verbal discussions.

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Grace Period: 

 

Renters are allowed a One Hour Grace period, (60 minutes) from the agreed return time. If the rental exceeds the grace period, an hourly charge will be applied to the maximum of the daily rate.

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Rate Disagreement: 

 

Any dispute in rates must be corrected at the time of delivery and/or pick up location. Online rates are subject to fluctuate based on the Holiday Schedule.

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Vehicle Types:

 

Bridge to Care Inc. will always endeavor to fulfill all customer requests for specific vehicle type or model, however due to the nature of vehicle rentals, Bridge to Care Inc. reserves the right to change the vehicle type and/or class without warning or notification. These changes are at the discretion of the staff of Bridge to Care Inc. and are without compensation or adjustment. All efforts will be made to meet the requested vehicle type and model as requested.

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Deposits and Credit Card Use: The renter listed on the Rental Agreement must have a valid major Credit Card. A minimum deposit is required at the time of the rental. Any exceptions to this policy are at the discretion of the staff of Bridge to Care Inc.

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Proof of Insurance: 

 

Bridge to Care Inc. vehicles are fully covered with the mandatory auto insurance in Alberta. However, the renter is responsible for any physical damage caused to the vehicle during their rental period. This responsibility can be transferred in most cases, to an existing Auto Policy or a valid Visa, MasterCard or American Express Credit Card that offers rental insurance coverage.

When a personal Insurance Policy is used to cover the rental vehicle, proof of a valid policy is required. In some cases for credit card policies, proof may be required. Most major Credit Card policies are well known and proof of coverage will not be required when using this policy as coverage.

Drivers’ License, Additional Drivers and Driver’s Age

All drivers must have a valid driver’s license at the time of the rental and be valid throughout the term of the rental. Licenses’ must be presented at the time of the rental. Driver (s) must have a valid license.

Additional Drivers may be charged an additional fee.

The minimum driver (s) age is 25 years.

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Kilometer Allowance:

 

 A kilometer allowance is 200 kilometers per day, 1400 per week and a maximum of 4500 kilometers per month. Additional charge for kilometers over the allowance is 15 cents per kilometer.

A maximum of 4500 kilometers is allowed for a 30 day rental.

Vehicles are not permitted to be removed from the province rented in without authorization by Bridge to Care Inc.

Some rental specials may have different kilometer allowance. Please confirm the details at booking.

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Airport Rental Policy:

 

Bridge to Care Inc.’s rental policy at the airports is as follows. The customer will be greeted at the arrivals area by a Bridge to Care Inc. employee. At this time the customer will be escorted to the rental vehicle and an orientation of the safety devices and the vehicle will be performed. The necessary paper work will be completed and a return drop location and time will be confirmed.

Upon returning the vehicle, a representative from Bridge to Care Inc. will meet the customer at the curb side of the departure level. A wait fee may be applied for extremely delayed flights and for missed flights.

Please call 1-800-717- 5536 toll free or our office : 780-591-1000

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Fuel: 

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Fuel consumption during the rental is the responsibility of the renter. Most vehicles are delivered full of fuel and the renter is responsible for returning the vehicle full of fuel. Vehicles returned without the required fuel level will be charged a refueling fee.

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Alcohol and Drug Use While Driving:

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It is an offense to operate a motor vehicle while under the influence of alcohol or any drug (s) that impairs judgement (prescription or otherwise), doing so will void any coverage’s that are applicable for the entire rental. This includes insurance policy, Gold Card coverage or all coverage’s covered by Bridge to Care Inc.

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One Way Rentals: 

 

In some cases, One Way Rentals may be available from Bridge to Care Inc. A minimum drop off fee of $100.00 will apply. Some areas may incur a greater fee. Please confirm with Bridge to Care Inc., if this service is available at the time of booking.

All laws applicable to drivers and safe use of the motor vehicle must be adhered to at all times.

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Accessible Parking Permits:

 

Bridge to Care Inc.’s vehicles are equipped with an Accessible Parking Permit allowing the operator of the vehicle to park in designated Accessible parking areas. This permit is only valid when a passenger using a mobility device is present.

Loss of these permits may incur a replacement fee of $300.00

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Excessive Dirty Vehicles:

 

 Vehicles that are returned excessively dirty inside may be charged an additional fee for cleaning.

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Smoking: 

 

Just as renters are assessed a fee for cleaning the car's interior for excessive stains, dirt or soiling attributable to the renter’s use, customers will be assessed an additional charge if the car smells of smoke when it is returned.